Describe A Problem You Had While Shopping Online Or In A Store IELTS Cue Card

Both online and physical purchasing are essential to our everyday lives, however difficulties are frequently encountered. In this example you need to describe a problem you had while shopping .Achieving high scores on the IELTS Speaking exam depends on your capacity to articulate these difficulties clearly. Candidates can demonstrate their vocabulary, grammar, and fluency on this subject by explaining a difficulty they had when shopping. Candidates must demonstrate their ability to explain a problem and its effects, as well as how well they can use descriptive language.

Suggested Order: 

I.  Introduction:Briefly state where you were shopping and what you were looking for. 

II. Describe the problem you faced while shopping.:Explain what the problem was, when it occurred, and how it affected you. 

III. Explain how you tried to solve the problem.:Describe the steps you took to resolve the issue. 

IV. Share the outcome.:Explain if the issue was resolved and if you were satisfied with the solution.

Describe A Problem You Had While Shopping Online Or In A Store IELTS Cue Card Sample Answers:

Sample Answer 1.

Introduction: Last week, I went to a local department store to purchase a new pair of jeans.

Describe the problem you faced while shopping: As I was browsing through the collection, I found a pair of jeans that I liked, but unfortunately, my size wasn't available on the rack. I asked one of the store employees for assistance, but they informed me that the size I was looking for was out of stock.

Explain how you tried to solve the problem: I asked the employee if they had any other sizes available or if they could check the stockroom for the jeans I wanted. However, they said that they could not help me and suggested that I try my luck at another store.

Share the outcome: I left the store feeling frustrated and disappointed. I had wasted my time and energy trying to find a pair of jeans, and the unhelpful attitude of the employee only added to my annoyance.

Sample Answer 2.

Introduction: A few months ago, I ordered a new phone online from an e-commerce website.

Describe the problem you faced while shopping: When I received the phone, I noticed that it had a scratch on the screen. I was disappointed and frustrated as I had spent a considerable amount of money on the phone.

Explain how you tried to solve the problem: I immediately contacted the customer service of the website to inform them of the issue. They asked me to send pictures of the phone and the scratch. I followed their instructions and sent the pictures promptly.

Share the outcome: To my relief, the website agreed to replace the phone with a new one. The process took a few days, but I received the new phone in perfect condition. I was satisfied with the solution and appreciated the prompt and helpful customer service.

Describe A Problem You Had While Shopping Online Or In A Store IELTS Cue Card  Follow Up Questions:

Q1.How do you usually resolve problems when you face them while shopping? 

A1.I usually approach the store employees or customer service representatives and explain the problem. I try to be patient and polite while explaining the issue and expect them to offer me a solution.

Q2.Do you prefer shopping online or in-store? Why? 

A2.I prefer shopping online as it is convenient and time-saving. However, I also enjoy browsing through stores and trying out products before purchasing them.

Q3.Have you ever faced a problem while shopping that you could not resolve? 

A3.Yes, I have faced situations where the problem was not resolved, and I had to leave without making a purchase. It can be frustrating, but sometimes there is nothing one can do.