M.Sc. Technology & Management

No cost CC EMI FAQ's 

0% EMI with Finance partners /Credit card option availability will vary program wise. 

1. Which banks allow using 0% Credit card EMI or Credit card EMI? 

No cost EMI is available on credit cards from all major banks (American Express, Bank of Baroda, HDFC Bank, ICICI Bank, IndusInd Bank, Kotak Mahindra Bank, RBL Bank, Standard Chartered, Axis Bank, Yes Bank, State Bank of India, CITIBANK and HSBC) 

2. Is there any minimum transaction limit ? 

Yes. 50000 is the minimum. 

3. Standard Chartered Bank offers 18 or 24 months No Cost EMI ? 

No. ONLY 12 months is available irrespective of the Program enrolled. 

4. Will I have to pay any extra amount for the EMI transaction? 

If you are availing 0% credit card EMI, upGrad will not charge any processing fees or down payment for these transactions. Your bank may levy GST or other taxes on the interest component of the EMI. 

5. Are there any fees or down payment? 

Certain banks charge nominal processing fees between INR 99 - 500 on 0% Credit Card EMI transaction. If charged, will be billed in the first repayment installment. 

6. Can I use my International credit card for 0% credit EMI or Credit Card EMI? 

Only the Indian bank credit cards can be used. But you can pay the amount using the Credit card option in one shot / part payments, and later you can convert into EMI from your respective bank. The tenures and interest charged will depend on your bank. upGrad will not charge any processing fees or down payment for these transactions, this will be purely between you and your bank. 

7. Are there any charges in case I opt for cancellation/refund from the course after paying balance with no cost EMI ? 

Yes, there will be additional charges to the extent of interest paid by the upGrad to the bank, you will be refunded only Principal amount, i.e. the amount actually deducted/blocked from your card. This deduction will be in addition to the amount mentioned in the refund policy shared with your offer letter. 

8. Can I Pay Using Multiple Credit Cards ? 

Multiple cards can be used to complete the payments using Part payment option make sure to inform the learner, minimum transaction is INR 50000 to opt for 0% CC EMI E.g. Amount to be paid: 150000. I can pay using 2 Credit cards. Yes, Example : 
HDFC Card – Part payment – INR 100000 
ICICI Card – Part payment – INR 50000 

9. How can I opt for Credit card EMI if my bank is not listed in the 0% Credit card EMI or Credit card EMI? 

You can pay the amount using the Credit card option in one shot / part payments, and later you can convert into EMI from your respective bank. The tenures and interest charged will depend on your bank. upGrad will not charge any processing fees or down payment for these transactions. 
 
10. Why is the entire amount blocked on my credit card? 

Initially your bank will block the entire amount from your available purchase limit and from your next billing cycle, you will be charged the EMI amount. As you start paying your EMI, your credit limit will be released accordingly. For example, if you have made a payment of ₹100000 on 6-months EMI and your credit limit is ₹200,000 then initially your bank will block your credit limit by ₹100000. After payment of your first month EMI of Rs.15000, the blocked amount will come down to ₹85000. 

11. Why is interest getting charged on No Cost EMI? 

Your bank will charge you interest. However, this interest charge has been provided to you as an upfront discount at the time of your payment, effectively giving you the benefit of a No cost EMI. The total amount paid during the entire EMI tenure to the bank will be equal to the amount to be paid to upGrad. 

Eg. Amount payable to upGrad: INR 405000 
Let's say Amount deducted at the time of transaction: INR 379850 (Principal amount) Bank charges interest of 12-15% per annum on INR 379850 
[Note: Interest factor is reducing rate and not Flat rate] 
EMI AMOUNT = INR 33750 x 12 = INR 405000 
Effectively, you have taken loan on 379,850 instead of 405,000

Is there any Refund or Deferral Policy for the program?

Refund Policy:

1. Payment of Caution Amount: You must pay the applicable Caution Amount as mentioned in the Offer Letter issued to You for successful enrolment to the Study Abroad Pathway. This Caution Amount will be adjustable against the Total Program Fee for the Study Abroad Pathway payable by You.

2. Pre-Cohort Commencement of the Base Program: Once you have made a partial or full payment of Total Program Fee for the Study Abroad Pathway, You may claim a refund for the amount paid by You towards the Total Program Fee for the Study Abroad Pathway at any time before the Cohort Commencement Date of the Base Program by raising a refund request through “My Applications” page on the upGrad website (www.upgrad.com), stating the specific reason for the refund.

a. The refund shall be subject to a deduction of INR. 20,000/- towards processing fee (“Refund Processing Fee”) by upGrad.

b. In case you have paid less than INR. 20,000/-, You shall not be eligible for any refund in such a case. The amount already paid by you will be considered as the amount paid towards the Refund Processing Fee.

3. Post-Cohort Commencement of the Base Program: You shall not be eligible for refund (under any circumstances) if the refund request is raised post the Cohort Commencement Date of the Base Program.

a. In such a case, You will continue to pay the EMI of Your loan or any financing facility that You may have availed in respect of the Study Abroad Pathway from the third-party service provider (if applicable) as upGrad is not a party to any such arrangements between You and the third-party credit facility provider and holds no obligation in this regard.

However, You can request a Pre-Program Deferral as per the policy defined below for the same.

4. Refund Ineligibility Due to Discrepancies: You will not be eligible for a refund of any amount paid towards the Total Program Fee for the Study Abroad Pathway if any discrepancy is identified between Your application and self-attested documents. This includes, but is not limited to, incorrect details about Your grades or any other inaccurate information provided in Your application as part of the Eligibility Criteria for the Base Program.

5. Loan Cancellation Responsibility and Indemnity: In the event of a valid refund request after obtaining a loan and/or credit facility from a third-party credit facility provider, You will be solely responsible for cancelling the loan.

a. upGrad is not a party to any such arrangements between You and the third-party credit facility provider and holds no obligation in this regard.

b. You agree to indemnify, defend, and hold harmless upGrad, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising out of or in connection with Your loan arrangement, including but not limited to any failure to cancel the loan or any disputes with the third-party credit facility provider.

6. Deferred Enrolment Due to Incomplete Documentation: If You fail to submit the required documents within the timeline specified in the Offer Letter, Your enrolment will be deferred to the next cohort. You will not be eligible for any refunds in such a case.

Deferral Policy:

Pre-Program Commencement:

1. Pre-Program Deferral Option: If You are unable to start the Base Program as per the originally enrolled cohort due to unavoidable circumstances, You may request a deferral before the Cohort Commencement Date of the Base Program subject to upGrad’s approval. Please note that upGrad reserves the right to grant or deny such requests at its discretion. In such a case, You will have the option to defer to a later cohort for the Base Program.

2. Applicable Program Fee for Deferred Cohort: The Total Program Fee for the Study Abroad Pathway applicable to You will be based on the prevailing Total Program Fee for the cohort to which You have deferred. No additional deferral fee will be required.

3. Liability for Differential Program Fee: If there is a difference in the Total Program Fee for the Study Abroad Pathway between your originally enrolled cohort and the deferred cohort, You will be required to pay the differential amount.

4. Deferrals Subject to Cohort Availability: All deferrals shall be subject to the availability of future cohorts of the Base Program. In the event that no future cohort of the Base Program is available, no deferral option shall be granted.

Post Program Commencement:

1. Deferral Due to Time Constraints: If You are facing significant difficulties in dedicating time to the Base Program, You can request for a deferral to a subsequent cohort, subject to upGrad’s approval. Please note that upGrad reserves the right to grant or deny such requests at its discretion.

2. Deferral Request Limit and Timeline: You may request a deferral only once during the Base Program, and it must be to a cohort commencing within one year from the Cohort Commencement Date of the Base Program of your originally enrolled cohort.

3. One-Time Deferral Policy: You may avail the deferral option only once during the Program period. No subsequent deferral requests will be entertained by upGrad.

4. Post-Program Deferral Fee: To process Your deferral request, You must pay an additional deferral fee of 10% of Total Program Fee for the Study Abroad Pathway, inclusive of taxes (“Post-Program Deferral Fee”). The Post -Program Deferral Fee is over and above the Total Program Fee for the Study Abroad Pathway and cannot be adjusted against it. The deferral request will be approved only after upGrad receives the Post-Program Deferral Fee.

5. Continuation in Originally enrolled Cohort Until Approval: Until the Post-Program Deferral Fee is paid, and the deferral request is approved by upGrad, You will be considered part of your originally enrolled cohort and must continue as per the Base Program requirements.

6. Payment Deadline for Post-Program Deferral Fee: You must complete the payment of the Post-Program Deferral Fee within seven days (including holidays and weekends) from the date of Your deferral request. If the payment of the Post-Program Deferral Fee is not made within this period, the deferral request will expire, and You will continue as part of the originally enrolled cohort.

7. Liability for Differential Program Fee: If there is a difference in the Total Program Fee for the Study Abroad Pathway between Your originally enrolled cohort and the deferred cohort, You will be required to pay the differential amount between the Program Fee for the Study Abroad Pathway paid by You and the Total Program Fee for the Study Abroad Pathway for the deferred cohort

8. Deferral Confirmation and Learning Progress: Once you have completed the payment of the Post-Program Deferral Fee, Your login access will be disabled for the originally enrolled cohort. You will exit the originally enrolled cohort and begin learning in the deferred cohort from the last graded assignment in the originally enrolled cohort. All grades and progress up to that point will be carried forward to the deferred cohort without any changes.

9. Deferral Request Deadline: A deferral request can only be made while Your originally enrolled cohort is ongoing. Once the originally enrolled cohort has been completed, deferral requests will not be entertained. For clarification, cohort completion refers to the “last grace deadline” as communicated by upGrad.

10. Deferrals Subject to Cohort Availability: All deferrals shall be subject to the availability of future cohorts of the Base Program. In the event that no future cohort of the Base Program is available, no deferral option shall be granted.