The IELTS test checks your English across four skills. Reading is one of them, along with Listening, Writing, and Speaking. In the Reading section, you read short passages and answer questions about them, which checks how well you understand what is written, not just individual words.
Eastern Energy is one such passage from the IELTS General Training Reading test, and it's a common one students search for when practising GT reading Eastern Energy answers. This passage reads like a notice an energy company sends to its customers. It covers things like moving to a new house, taking a meter reading, and who to call if your power goes out.
This passage carries 7 questions, and every single one of them is a True, False, Not Given question, which is why IELTS General Reading Eastern Energy answers always follow the same three-option format. You read a statement, then decide if the passage agrees with it, says the opposite, or never talks about it at all.
Below is a sample Eastern Energy IELTS Reading Answers key for the practice version on this page. Use it only after you have tried the questions on your own.
Question
Answer
Question Type
1
False
True/False/Not Given
2
False
True/False/Not Given
3
Not Given
True/False/Not Given
4
True
True/False/Not Given
5
False
True/False/Not Given
6
True
True/False/Not Given
7
False
True/False/Not Given
This page uses a paraphrased passage and a fresh set of practice questions, so these Eastern Energy reading answers apply to the version given here, not to the exact wording used in the original exam paper.
Want to understand the complete IELTS test before practising Reading passages? Check the IELTS Exam page for the test format, sections, duration, and key details.
Eastern Energy IELTS Reading Passage for Practice
Think about the last time you moved house. Did you remember to tell your energy provider, or did that slip your mind until a bill showed up with someone else's usage on it? Eastern Energy is a passage built around exactly these everyday moments, covering house moves, meter readings, complaint procedures, and what to do the moment your power supply cuts out.
It reads like something you'd actually pull out of an envelope with your gas or electricity bill, written in that same plain, no-nonsense customer service tone.
What follows is a practice version inspired by the original passage, rewritten so you can use it purely for practice and build your own set of GT reading Eastern Energy answers along the way. Read through it slowly and carefully before you move on to the questions below.
Eastern Energy IELTS Reading Passage for Practice
A: Got a question about your bill, or about your gas and electricity supply? Eastern Energy's team is ready to guide you through it, whatever the concern.
B: Moving home Planning to move house? Let Eastern Energy know as early as you can. They ask for a minimum of 48 hours' notice so they can properly arrange your gas and electricity. Their line stays open around the clock, so you can call anytime with your move details.
In most cases, they will accept the meter reading you give them on the actual day you move. Also, tell whoever is moving into your old place that Eastern Energy supplies that house, so their service does not get interrupted by mistake. One more useful detail: Eastern Energy can now supply gas and electricity at your new address too, no matter which part of the UK you are moving to. Skip informing them, and you could end up paying for electricity someone else used after you left.
C: Meter reading Eastern Energy works with a few different types of meters, from the older dial style to newer digital displays. Whichever type you have at home, always read it left to right, and skip over any dials shown in red. Not sure how to do this? Their 24-hour line can talk you through the steps.
D: Energy Efficiency Line There is a separate number just for anyone wanting tips on using less energy at home. This line only handles efficiency related questions. It should not be used for billing or supply issues.
E: Special services Worried about someone showing up claiming to be from Eastern Energy? You can set up a password with them. Anyone visiting your home on their behalf will be able to give you this password, so you always know it is genuine. Their helpline can set this up for you.
F: Help and advice Got a concern that does not fit into any category above? There is a general number for that too, and someone will help sort it out.
G: Complaints Eastern Energy hopes you never need to complain, but if you do, there are two ways to reach their complaints team. You can write to their postal address, or you can call them directly on their phone number.
H: Supply failure If your electricity supply ever stops working, there is a free number you can call. This line runs all day and night, every single day of the week.
Now that you have gone through the passage above, it's time to put together your own Eastern Energy reading answers and see how much actually stuck. These questions are written differently from the real exam paper, so treat this purely as extra practice.
Each of the seven statements below needs to be checked carefully against the passage you just read. So the best practice would be to not rely on memory alone, go back and match the wording before you settle on an answer. For every statement, decide which of these three applies and write down your choice:
TRUE if the statement agrees with the passage FALSE if the statement goes against the passage NOT GIVEN if the passage does not mention it at all
Eastern Energy needs less than two days' notice before a house move.
Digital meters do not need to be read manually by the customer.
Gas works out more efficient than electricity for heating a home.
Customers moving within the UK can stay with Eastern Energy as their supplier at the new address.
The Energy Efficiency Line also handles billing-related questions.
Customers are allowed to send a written complaint by post.
Calls made to report a power cut are charged at the standard rate.
Once you have written down your own answers, this is the part where you check them against the Eastern Energy IELTS Reading Answers and find out why each one is right. Every answer below points you straight to the paragraph it came from, which is exactly what makes these Eastern Energy reading answers with location so useful for revision.
Even if you got a question right, don't skip its explanation. Reading through the reasoning is what actually sharpens your accuracy for the next passage, not just knowing you picked the correct letter this time around.
This section breaks down the Eastern Energy reading answers with location, so every choice is backed by proof from the passage.
Answers 1–7: True, False, Not Given
Q1: Eastern Energy needs less than two days' notice before a house move. A: FALSE Location: Paragraph B Explanation: The passage asks for at least 48 hours' notice, which works out to a full two days, not less. Saying "less than two days" goes directly against what the passage states.
Q2: Digital meters do not need to be read manually by the customer. A: FALSE Location: Paragraph C Explanation: The passage gives reading instructions that apply to every meter type, including digital ones, telling customers to read left to right and skip red dials. This means digital meters still need a manual reading, just like the others.
Q3: Gas works out more efficient than electricity for heating a home. A: NOT GIVEN Location: Not mentioned in the passage Explanation: The passage never compares gas and electricity for heating efficiency at any point. Since there is nothing in the passage to confirm or deny this, the correct answer stays not given.
Q4: Customers moving within the UK can stay with Eastern Energy as their supplier at the new address. A: TRUE Location: Paragraph B Explanation: The passage directly states that Eastern Energy can now supply gas and electricity at a customer's new address, anywhere in the UK. This matches the statement closely in meaning.
Q5: The Energy Efficiency Line also handles billing-related questions. A: FALSE Location: Paragraph D Explanation: The passage clearly says this line is only for efficiency advice and should not be used for anything else. Billing falls outside that, which makes the statement false.
Q6: Customers are allowed to send a written complaint by post. A: TRUE Location: Paragraph G Explanation: The passage gives a postal address as one of the two ways to reach the complaints team. This confirms that a written complaint by post is allowed.
Q7: Calls made to report a power cut are charged at the standard rate. A: FALSE Location: Paragraph H Explanation: The passage says this call is free, not charged at any rate. That single detail is what makes this statement false.
How to Approach Eastern Energy IELTS Reading Questions?
True, False, Not Given questions can be tricky, especially when a passage has short paragraphs packed with small details, like Eastern Energy does, which is why students preparing IELTS General Reading Eastern Energy answers often slow down here. Focus on the exact wording of each statement and compare it closely with what the passage says in that section.
Here are a few simple ways to approach Eastern Energy Reading Questions:
1. Read the Full Statement Before You Decide
Don't jump to an answer the second you spot a word that matches the passage. That's the fastest way to pick the wrong option.
Read the entire statement first, start to finish. Then go back to the passage and compare the complete meaning, not just the opening few words.
A statement can agree with the passage at the start, then quietly change direction by the end. If you stop reading too early, that shift is exactly what you'll miss, and it's usually what decides the answer.
2. Watch Small Words Like "Only," "Less," and "All"
Words like only, less, all, always, and never don't look like much, but they carry a lot of weight in these questions. One small word like this can flip a true statement into a false one instantly.
Take question 1 in this passage. The passage says "at least 48 hours," but the statement says "less than two days." That single shift in wording is the whole reason it turns false.
A few more words worth watching closely:
Only: limits something to just one option
All: claims something applies to everything, no exceptions
Always and never: remove any middle ground
Before and after: often change the timing completely
Keep this in mind: one small word can change an entire answer, so never skip past them while reading.
3. Know the Difference Between False and Not Given
This is where most students lose marks without even realising it. False means the passage clearly says the opposite of the statement. Not given means the passage simply never brings up that detail, not even close.
If the passage says...
Your answer
The same thing as the statement
TRUE
The opposite of the statement
FALSE
Nothing at all about it
NOT GIVEN
Question 3 is a clear example of this. The passage never compares gas and electricity anywhere, so there's nothing for it to agree with or contradict. That absence is exactly why the answer stays not given, and not false.
A simple way to check yourself: if you can point to the exact line that contradicts the statement, it's false. If you can't find any line about it at all, it's not given.
4. Double Check Numbers and Timing Details
Statements often quietly swap out a number or a timing detail, and that small change alone can make the whole thing false. Question 1 does exactly this by turning "at least 48 hours" into "less than two days," which sounds close but isn't the same thing at all.
Before you finalise an answer, run through this quick check:
Does the exact number match what the passage says?
Does the timing match, or has it been shifted slightly?
Has a word like "at least" been swapped for "less than" or "more than"?
Is the deadline the same, or has it moved earlier or later?
Numbers and time limits are easy to skim past, but they're often exactly where a question is testing you.
5. Use Section Headings to Find Answers Faster
This passage is broken into small labelled sections, like moving home, meter reading, and complaints. These headings work like signposts, pointing you straight to the part of the passage you actually need.
Once you know which heading a question relates to, there's no need to reread the whole passage from the top. Just go straight to that section and compare it line by line.
Quick habit to build: before answering any question, glance at the headings first and ask yourself which section it's likely pointing to.
Note: not every IELTS passage comes with headings this clear. Some longer academic passages skip them entirely, so treat this as a bonus shortcut whenever it's available, not something to rely on every time.
Looking for more IELTS Reading practice? Read these answer guides to practise different passage topics and question types:
Eastern Energy looks simple on the surface, but it tests how closely you read every single line. Small words, exact timing, and the gap between false and not given all decide whether you get these answers right.
Go back through the Eastern Energy reading answers with location and explanations above one more time. For any question you got wrong, return to that exact paragraph and see what you missed the first time. That one habit does more for your IELTS Reading score than anything else.
Eastern Energy is written like a notice from an energy company to its customers. It covers topics like moving house, taking meter readings, getting help with energy efficiency, and reporting a supply failure. The tone stays simple throughout, close to what you might actually read in a real customer letter.
How many questions are there in the Eastern Energy IELTS Reading test?
There are 7 questions in total for this passage. All 7 fall under the True, False, Not Given format, so you will not see any other question type mixed in here.
What question type does the Eastern Energy passage use?
Every question in this passage is True, False, Not Given. You are given a statement and asked to decide if the passage supports it, contradicts it, or simply does not mention it.
Where can I find Eastern Energy reading answers with location?
You will find them in the answers and explanation section above. Each answer includes the exact paragraph it comes from, along with a short explanation of why that answer is correct.
How should I use the Eastern Energy IELTS Reading Answers for practice?
Try answering all 7 questions on your own first, without checking the key. Once you are done, compare your answers with the ones given, and read each explanation carefully, especially for any question you got wrong.
Why do False and Not Given feel so similar in this passage?
Both can feel like a "no" answer at first, which is why students often mix them up. The real difference is that false means the passage directly contradicts the statement, while not given means the passage never brings up that detail at all.
Is the Eastern Energy passage hard for IELTS General Reading?
Not particularly. The passage uses plain, everyday language without any difficult vocabulary. What makes it tricky is paying attention to small words and details, not understanding the content itself.
Can I use Eastern Energy for timed IELTS Reading practice?
Yes, this passage works well for that. Try to answer all 7 questions within around 10 minutes, then check your answers against the Eastern Energy reading answers given above to see how you performed.
What is the biggest mistake students make with this question type?
The most common mistake is deciding on an answer too quickly, right after spotting one familiar word. It helps to read the full statement first, then check it fully against the passage before choosing true, false, or not given.
Do I need any outside knowledge to answer the Eastern Energy questions?
No, you do not need any background knowledge about energy companies or how they work in the UK. Every answer can be found directly inside the passage itself.
Is Eastern Energy part of IELTS Academic or IELTS General Training Reading?
Eastern Energy belongs to the IELTS General Training Reading test. Passages based on everyday notices, letters, and leaflets like this one are common in the General Training format, unlike the more academic style passages used in IELTS Academic Reading.
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