Shubham Chakraborty is an experienced program manager and customer experience expert with a tech background from IIT Bombay. He led the Big Data Engineering program, improving learner outcomes, engagement, and offline learning experiences. He specializes in program management, user experience, strategic operations, and data-driven decision-making. Certified in Google Data Analytics, UX Design, and AI Product Management, Shubham brings strong analytical and communication skills to every project.