An integral part of internet marketing, web analytics is an analysis of data for understanding user behavior on a website or across various web pages. This is inclusive of tracking, reviewing, and reporting data for measuring the volume of web activity. With website analytics, you will be able to monitor the number of visitors who visit the website/webpage, the time they stay on the website, the number of pages they visit, and whether they have landed on the website directly or via a link.
Technological advancements are taking place at lightning speed. Just imagine the volume of data that we produce every day now. With various web analytics tools, we can see what is happening on our business website and devise business plans accordingly. We can optimize and create sales funnels for generating leads on autopilot. But this was not so easy a few years back. It took some time for web analytics to evolve.
When the internet came in 1990, only a handful of businesses were confident about using this application. Only a few websites came on the web. Hits were an image or text on an HTML. Hits got recorded in log files. Website owners understood that it was essential to comprehend hits to decipher the website's performance. Log file analysis prompted the formation of early commercial web analytics companies.
The relevance of the hits became prominent as more and more websites came on the web. The internet became a way of doing online business. People thought about how to make money and generate leads using the internet. With the creation of Analog in 1995, the world learned about the first free log file analysis program. With Analog, website owners, as well as tech teams, could understand the working of the website.
Marketers could focus more on analytics development. By publishing blogs, the owner could see how many visitors came there. Blogs became a favorite way of driving traffic to the website.
2004 saw the formation of the Web Analytics Association, which is presently the Digital Analytics Association. Web analytics became a formal thing with the development of new tools. Website optimization became possible. Working with vast volumes of data became convenient. Social media platforms and search engine marketing (SEM) came into the picture. Businesses understood that they must understand trends and work with many traffic channels.
It was at this time that Google emerged as the prominent search engine. Google launched Google Analytics and immediately became the most coveted web analytics tool in the market. Google Analytics has close ties with Google’s marketing tools. This gave opportunities to businesses for marketing, optimizing, and expanding their website's presence. Websites could drive more traffic and bring in leads and revenues.
With the release of universal analytics by Google, you could track users across multiple platforms and devices. It became possible to report offline behavior and data too. Post-2010, the use of smartphones and mobile apps increased manifold times. It became quite a job for online marketers and business owners to assimilate all the pieces and optimize the web traffic that a website is driving.
The incorporation of machine learning in Google Analytics in 2016 is a giant leap. Marketers get real-time monitoring, brilliant insights, and other relevant metrics to understand website performance. With many analytics tools in the market, businesses can deliver great experiences for customers and prospects, leading to the generation of more leads. Marketers are also using web analytics in digital marketing to bring the best results.
It is crucial to implement a web analytics measurement strategy to make effective marketing and business decisions. Mentioned below are some critical components of web analytics:
When you want to understand visitor conversion, you need to know from where the visitor came. A referrer is a website from where you get traffic. Look for more referrers on your existing network or in your industry. You can build a positive relationship with the referrers through blog conversations, social network activity, or writing articles related to your niche. You may get more conversions from human referrals.
You can utilize web analytics to its full potential through a web measurement process. Previously, ‘hits’ were measured, and now analytics comes with a more sophisticated value. You can directly measure many basic metrics like bounce rates, visits, conversions, and referrers depending upon the result that you want from your website.
Your main target is to inspire your audience to take some action after visiting your website. And this is where the ‘Call to Action’ (CTA) button comes into the picture. In the website design, the CTA button should be visible prominently. With heat map reports, you can understand the user activity on your website. You can also locate the spots where they are clicking. With the heat map report, you can change your analytics implementation to boost conversion rates.
Any business website's target is to grab users' attention successfully. To understand this, analyze two metrics closely - bounce and exit rates. With the exit rate, you will get an idea of the number of people leaving your website through a particular page. Bounce rates will provide information regarding the number of people who left your website without going to a second page. As per statistics, 50% of users bounce after seeing just one page.
Conversion is the ultimate target of your business. As per Contentsquare, 2.3% is the average conversion rate. If you have reached as far as the conversion stage, it implies that you have impressed the visitors and grabbed attention. Now you must follow the proper steps for successful conversion. Give your customers time so that they can complete the intended action peacefully. A great way to ensure a smooth conversion is by optimizing the customers' web forms. Make the check-out process or form submission procedure user-friendly and hassle-free.
Different kinds of web analytics reports are available to understand how users interact on a website. Web designers and online marketing professionals use these reports to understand customer behavior and patterns. Along with traffic reporting, page views, and website visitors, there is much more to web analytics, and companies should leverage those benefits.
Here are the different types of web analytics you need to know:
We all know how social media platforms have become integral to our lives. Businesses are also leveraging these platforms for marketing their services and products. Depending on your business requirements, you can run various campaigns on these platforms. We all know that social interactions on the internet have become extremely popular today.
With social web analytics, you can measure the success of your campaigns in the world of social media. You can track the sharing of your posts and blogs in various places. You can also analyze which social media platform sends the maximum business to your website.
Do you know that your business website's content drives customers to your site? This is where you can make a difference and have the edge over your competitors. You must understand what kind of content draws visitors to a business website. If your website does not have such engaging and interactive content, make sure that you revise the content immediately.
To analyze your website content, you can use web analytics tools. The tool will help you understand which pages on the website are the most popular. You might find that a particular page on the website is drawing the maximum eyeballs - work on that page to improve it. Again some pages are a complete dud. Ask your content team to work on these pages and make them appealing to users and the audience in general.
With proper content analysis, you will understand the frequency of each page visit. You will also have information about the user's time on the webpage. Most importantly, you will come to know if the visitors get converted into customers. Customer patterns show that when a user fails to find something on a website, the ‘search’ function comes in handy. With analytics, you can track what customers are searching on your business website. If the particular content is unavailable on your website, make arrangements to add the content immediately.
To ensure business success, you have to understand the flow of visitors through your website.
Smartphones have become part and parcel of our lives. We carry out most of our work via our phones now. From surfing the internet to making payments, we can accomplish almost anything via smartphones. Most businesses are currently developing apps so that people can easily access various services and products.
With mobile web analytics, you can understand the way your customers use the mobile app. It is possible to track customers if they purchase via the mobile app or laptop/computer. With this data, you can understand if you need to make amendments to the mobile app. It might happen that the marketing plan that you are implementing is not working right for your mobile app. You need to change your app's marketing strategy to make it most effective.
A web analyst is a professional who uses analytical skills to pull data collection from websites. The data ranges from web servers' performance to website visitors' behaviors. Web analysts also oversee statistics related to search engine optimization, keyword density, and link management. The professionals keep a close watch on the trends in online marketing to enhance the overall customer journey and bettering webpage functionality. Their main aim is to increase conversions and page views.
A web analyst also has other names like digital analyst or web analytics specialist. Some of the responsibilities that a web analyst handles include:
Learning web analytics has become an inevitable part of online business. Online marketers combine conversion rate optimization services and web analytics to get the best business insights. What matters most is analyzing the traffic coming to the business website and then looking for ways to improve it.
Once you successfully track the analytics, you can measure vital information like page views, clicks, conversions, and sales. With proper analytics, you can change your website content to make it more appealing and grab the audience's attention.
When you measure and analyze web data from analytics, you can understand usage and web traffic well. This gives you the scope of optimizing the data for improving your business website. Analytics data also help you decipher how well your SEO plans are working. You might not be aware that web analytics acts as an excellent tool for market research.
When we talk of web analytics data, we consider these things:
Here's why you must learn web analytics for your business:
Do you intend to make a career in web analytics? Becoming a web analyst is a lucrative career option now. We all know that web analytics and digital analytics are the hottest fields today, with ample scopes of employment opportunities in them. However, becoming a certified web analyst is not a cakewalk. There are many challenges that a web analyst has to face, but the job is fascinating.
Highly skilled web analysts are in demand as data-driven marketing is rising. There are two categories in this job role - one is an analyst role, and the other is a technical role. The analyst role involves the creation of reports and data analysis. On the other hand, the specialized role includes implementing various tools like Adobe Analytics and Google Analytics.
Here are some skills that you must have to become a web analyst:
It is a well-known fact that depicting anything via images or graphical representations remains embedded in the mind for a long time. As a web analyst, you should have the skills to learn how to present data in the most meaningful manner. So, you must have deep knowledge of your target audience. You can then create an effective marketing strategy for your business.
While analyzing data, you might need to interpret and explain various technical and complex concepts to your audience. And for this, you must have strong communication skills. Experts opine that most data analysts lack this skill and need to work upon it. Analysts can follow a simple process for bettering communication skills. It is as follows:
This is not exactly a skill, but you must have this knowledge and understanding to become a successful web analyst. You will not be able to optimize and analyze traffic channels if you don't know how they function. You don’t need in-depth knowledge of these matters, but basic knowledge is a prerequisite. It would be excellent if you could devote a few hours weekly to enhance your online marketing skill.
Becoming a self-starter is the best option for any web analyst. This profession demands constant learning. It is great to attend webinars and seminars or read various books on the subject to update yourself. You can always seek helps from experts for learning new web analytics skills, but self-learning is the best thing possible.
Web analytics is a vast subject with many sections and sub-sections. It takes quite some time to learn the basics of web analytics as there are many diverse topics. However, if you want to explore and learn more about web analytics, you can enroll in a free web analytics course.
Many institutes are offering different kinds of courses on web analytics. While some of the courses just cover the basics of the topic, others provide deep insight into the subject. In the elaborate courses, you will learn about the immaculate details of the topic. You can also choose from a web analytics specialist course or an advanced web analytics course.
The duration of the courses varies depending on the depth of information they impart. A program offering the fundamentals of web analytics will be of less time when compared to a detailed course on the subject.
Apart from taking up a web analytics class, another way to learn more about the subject is with practical experience. Once you are in this field, start reading extensively on the subject. We all know that the web world is a highly dynamic space where upgrades take place quite frequently. You must update yourself by keeping track of the upgrades that take place.
Along with extensive reading, you can also participate in various seminars and webinars that multiple companies host to learn more about web analytics. Generally, experts in the field put forward their opinions and suggestions in various seminars/webinars about web analytics. You will get ideas and insights as to how you can become a better web analyst. You will also get information on the latest trends in web analytics and how marketers are leveraging benefits from them.
There was a time when web analytics was understood by web developers alone. Website owners and even online marketing professionals did not know much about the topic. However, everything has become data-driven now. It is also important to mention the digital revolution in the web world, which is changing things drastically.