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Privacy Policy

upGrad (together with its subsidiaries, and international affiliates, hereinafter "upGrad ," "us," "we," or "our" or “the Company”) is committed to security and management of personal data, to function effectively and successfully for the benefit of our stakeholders, customers and for the community. In doing so, it is essential that people’s privacy is protected through the lawful and appropriate means for handling the personal data. Therefore, we have implemented this privacy policy (hereinafter referred to as ‘‘policy’’).

This policy aims to protect personal data of the various stakeholders connected to our organization. This policy is aimed at providing individuals notice of the basic principles by which the company processes the personal data of individuals (“Personal Data”) who visits, uses, deals with and/or transacts through the website and includes a guest user and browser (hereinafter ‘you’, ‘user’).

The purpose of this policy is to describe how upGrad collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to https://www.upgrad.com/ (hereinafter the "website"). This policy is also designed to provide information on how upGrad ensures data security, conducts data transfers and process requests from data subjects.

This policy control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees and other third parties who have access to Personal Data available within upGrad.

The company is also committed to ensure that its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of upGrad, the Company endeavours to obtain assurances from such third parties that your Personal Data will be safeguarded consistently.

upGrad offers curated and specially designed higher education and industry-relevant certification programs online (“hereinafter individually or collectively referred to as Program”). This Privacy Policy applies to all our services unless specified otherwise.

The Personal Data that we collect about you depends on the context of your interactions with us, the products, services and features that you use, your location, and the applicable laws.

Personal Data is stored in personnel files or within the electronic records (on servers in India or other countries) of upGrad. The following types of Personal Data may be held by the Company, as appropriate, on relevant individuals:

A. Personal Identification Data

  • First Name, Last name
  • Job title & Company
  • Signature
  • Photographs

B. Identification Data

  • Social security or tax identification numbers
  • Aadhar number and PAN

C. Financial Data

  • Bank Account information
  • Salary Information
  • Payment gateway account details
  • E-wallet account details

D. Personal Characteristics

  • Age
  • Gender
  • Date of Birth
  • Marital Status
  • Nationality

E. Contact Data

  • Postal address
  • Email address
  • Phone number

F. Education and Recruitment Data

  • Educational qualification(s)
  • Working goals
  • Post-qualification experience

G. Electronic Identification Data

  • Login credentials (If you are a registered user)
  • Visitors IP Data
  • Date and time of website visit
  • Pages visited and navigation on the website
  • Browser being used
  • County of accessing website
  • Language of the browser being used
  • Words searched for
  • Pixel tags

H. Inquiries

  • Personal Data stated in the form – for example: Name, address, phone number, country
  • Subject of Inquiry
  • Personal details (Name on the card, billing address)
  • Payment details (card numbers, card type)
  • Recordings of calls with students and users showing interest in our Program.
  • Information about your interactions with customer service and maintenance interactions with us.

I. User Generated Data

  • Projects and Assignments submitted
  • Peer feedback and grading
  • Program performance data
  • Response to quizzes, standalone quizzes, exams, and surveys
  • Web Cam Recordings (during assessments related to online courses)
  • Posts made to public forums through our platform
  • Any other information necessary to ensure conformity with test/ assessment rules, area of interests

J. Marketing Data

  • Your preferences in receiving marketing information from us
  • Your communication preferences

K. Behavioural Data

  • Data inferred or assumed information relating to your behaviour and interests based on your online activity on our sites

We do not collect any payments information processed by third-party payment gateway providers.

Special Category of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade unions memberships, information about your health and genetic and biometric data.

We do not collect or process any special or sensitive Personal Data.

Should we specifically require “special” or “sensitive” Personal Data in connection with one or more of the uses described below, we will request your explicit consent to use the data in accordance with this policy and/or in the ways described at the point where you were asked to disclose the data.

Other legal basis for our processing of special category data may include, as permitted by applicable law, for scientific research, for employment, social security or social protection law, for reasons of substantial public interest, or as necessary for the establishment, exercise or defence of legal claims. If you voluntarily share with us or post/upload any “special” or “sensitive” Personal Data to this website for any other reason, you consent that we may use such data in accordance with applicable law and this policy. You can contact our DPO for more information about our processing of your Personal Data.

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upGrad does not grant credit; credits are granted, accepted or transferred at the sole discretion of the relevant educational institution offering the diploma or degree. We advise you to enquire further regarding the suitability of this program for your academic, professional requirements and job prospects before enr...