Question 1

What can I expect to accomplish after completing the ITIL Foundation Course?

Accepted Answer

The ITIL Foundation Course program is meticulously crafted to equip you with the essential knowledge and skills needed for a successful IT Service Management (ITSM) career. By the end of the online ITIL course, you will be proficient in:

Collaborating with stakeholders and customers to co-create value in building products and services.
Applying the guiding principles of the ITIL framework to ensure the delivery of business value.
Mastering and implementing fundamental concepts of DevOps, Agile, and Lean to achieve organizational goals.
Applying the four dimensions of Service Management to diverse service areas, ensuring comprehensive ITSM coverage.

Question 2

How does an ITIL Foundation Certification help me?

Accepted Answer

The ITIL 4 Foundation Certification offers numerous advantages, including:

Enhanced Understanding: Gain a deeper insight into improving IT services within an organization.
Informed IT Service Management: Stay well-informed about the principles and practices of IT service management.
Adaptability: Learn to adapt the ITIL framework to align with your company's unique requirements and framework.
Career Growth: Increase your earning potential and career opportunities as an IT Service Management (ITSM) expert.

Question 3

Is the ITIL Foundation Course only for IT professionals? Who else can take this course?

Accepted Answer

This training is suitable for a diverse range of individuals interested in enhancing their service management skills, including:

IT professionals
Business managers
Business process owners
Project managers
ITSM Managers and those aspiring to become ITSM Managers
Professionals working in other IT domains such as digital, product, development, and service
ITIL certified professionals seeking to transition to the new version, ITIL 4
Students with an interest in IT Services Management

Many of our clients have attested that upGrad offers the most comprehensive ITIL course available in the market.

Question 4

What next after ITIL Foundation credential?

Accepted Answer

After achieving the ITIL4 Foundation certification, you may choose to pursue the ITIL4 Managing Professional Modules, a series of four modules, which include:

ITIL 4 Specialist Create, Deliver, and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High-velocity IT

Question 5

Who provides ITIL Foundation Certification?

Accepted Answer

AXELOS, a globally recognized organization dedicated to administering, developing, and expanding the global best practice portfolio of ITIL, provides the ITIL Foundation Certification.

Question 6

How can I renew my certification?

Accepted Answer

Certified professionals with PeopleCert certifications can renew their certifications through the following methods:

Retaking the same exam by which they were certified before the renewal date.
Attending another course within the same product suite and taking the exam before the renewal date.
Collecting and logging CPD (Continual Professional Development) points, available from March 2023.

Question 7

Do you provide a course completion certificate?

Accepted Answer

In accordance with PeopleCert guidelines, upon completing a course with upGrad, you will receive a Proof of Course Attendance/Participation. This document serves as tangible evidence of your commitment to skill-building and is widely recognized within the professional community. Upon successfully passing the relevant PeopleCert exam, you will attain the official PeopleCert certification.

Question 8

Who conducts the exam?

Accepted Answer

The examination process is facilitated by PeopleCert®, and it's noteworthy that KnowledgeHut is an Accredited Training Organization (ATO) in collaboration with PeopleCert®.

Question 9

What is the ITIL 4 Foundation exam pattern and passing score?

Accepted Answer

The ITIL 4 Foundation certification exam is an online, closed-book assessment. It consists of multiple-choice questions, with a total of 40 questions to be answered within a duration of 60 minutes. A passing score requires achieving at least 65%.

Question 10

If I fail, can I apply for a re-evaluation?

Accepted Answer

In the event of failure, you have the option to pay an additional fee for the re-evaluation of the ITIL Foundation test. If the re-evaluation results in a passing grade, the re-evaluation charge will be refunded. However, if the appeal is unsuccessful, you will forfeit the appeal fee and will need to acquire a new exam voucher.

Question 11

Can I retake the ITIL Foundation exam if I score poorly? How soon?

Accepted Answer

Certainly. PeopleCert® permits you to retake the ITIL Foundation exam as many times as needed. However, please note that there is a fee associated with each attempt.

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