Generative AI is booming across businesses in Singapore, as it helps automate tasks, improve customer experiences, and enhance product innovation. This has led to close the skills gap for non-tech professionals in Singapore. Proper training on Generative AI for non-tech professionals enables them to make better decisions in a timely manner.
According to the latest data from Statista, the Generative AI market is expected to grow at an annual CAGR of 36.99% by 2031. Therefore, employers and businesses in Singapore need to provide the necessary training for Generative AI to bridge the skills gap.
This article serves as a guide for business professionals seeking to gain expertise in AI, explaining how upskilling with AI can enhance their careers and highlighting upGrad’s programs designed for business professionals to acquire AI expertise.
Also Read: Top AI Skills to Learn to Accelerate Your Career in Singapore.
How Generative AI Empowers Non-Tech Professionals to Bridge the Skills Gap
Generative AI empowers non-technical professionals by enhancing creativity, improving productivity, and enabling better decision-making. Let’s see how upskilling with AI impacts professionals.
| Role | Generative AI Application | Benefit |
| Project Manager | Task automation and timeline prediction | Team building improves efficiency |
| Educator | Automated grading and real-time feedback to students | Improves student experience |
| Customer Representative | AI Chatbots for Customer Enquiries | Customer satisfaction |
| Finance | Customer Chatbots and Fraud Detection | Risk management |
| Human Resources Manager | Scan resumes and schedule interviews | Improve the recruitment experience |
Content Creation
Generative AI can be beneficial for content creation as it helps professionals brainstorm new ideas seamlessly.
It can also be used for:
- Automating Content
- Improving the quality of existing content
- Creating graphics, videos, and images
Data Analysis
Generative AI can be helpful in data analysis by creating predictive models that are valuable for forecasting.
It can help businesses by:
- Automating data generation
- Enhancing data documentation
- Creating reports faster
Customer Service Enhancement
Customer service is an integral part of any business. Generative AI for non-tech professionals can be highly beneficial in helping and upskilling professionals by:
- Supporting customer experiences
- Optimising a large amount of data
- Generating product recommendations
Personalised Marketing Campaigns
Marketing is a crucial component of any effective business strategy. Generative AI can help professionals in marketing campaigns by:
- Customising offers and messages as per customer preferences
- Creating engaging content and email campaigns swiftly
- Assessing copyright and plagiarism issues
Project Management Optimisation
Generative AI is beneficial in project management by streamlining administrative tasks and mitigating risks. It helps professionals by:
- Identifying risks and offering risk mitigation strategies
- Allocating resources as per project requirements
- Estimating project costs
Learning & Development
Organisations are keen to update their learning and development programs to train their employees in line with the growing market needs. It helps them by:
- Customising content
- Tracking progress
- Improving learning resources
Human Resources Processes
Generative AI aids in human resource management by enhancing the recruitment process and improving communication. It helps in:
- Assessing employee performance
- Assessing the skill gap for employees
- Providing feedback to candidates
Also Read: Top AI Project Ideas for Beginners in Singapore
Essential Generative AI Tools and Courses for Non-Tech Professionals
Generative AI tools can be a big help for non-tech professionals by automating routine tasks and simplifying specific processes. Let’s have a look at specific AI tools for business professionals.
- ChatGPT: Used for content creation, such as blogs or social media posts
- DALL-E: Used for image creation, such as ads or illustrations
- Wix: Used for building websites
- Suno: Used for music generation
- Notion: Used for organisation
Also Read: How AI & Digital Transformation Are Changing MBA Programs in Singapore
Accelerate Your Career with upGrad’s Generative AI Programs
In this evolving job market, it is essential for professionals to learn and upskill themselves continually. UpGrad offers numerous courses on Generative AI.
- Post Graduate Certificate in Generative AI (E-Learning)
- Executive Diploma in Machine Learning and AI
- Master of Science in Machine Learning and AI
- Executive Certificate in Generative AI for Leaders (E-Learning)
Also Read: AI in Singapore: Easy Guide to Learning Machines Yourself
FAQs on How Learning Generative AI Closes the Skills Gap
Q: How can Generative AI benefit my current role?
Ans: Generative AI can help automate complex processes, resulting in extra time for employees to focus on other tasks. It can boost productivity and both physical and mental health.
Q: Are there affordable Generative AI courses available on upGrad?
Ans: Yes, upGrad has numerous Generative AI courses available at affordable rates. Some of them are-
- Post Graduate Certificate in Generative AI (E-Learning)
- Executive Certificate in Generative AI for Leaders (E-Learning)
- Master of Science in Machine Learning and AI
Q: What industries are adopting Generative AI?
Ans: Several industries are adopting Generative AI for better productivity. Some of them are-
- Pharmaceuticals and Life Sciences
- Banking and Finance
- Marketing
- Media and Communications
- Commerce and Retail
- Technology and automobiles
Q: Do I need to learn programming to use Generative AI tools?
Ans: No, it is not mandatory to learn programming to use Generative AI tools. But if you want to create or customise AI models, you might benefit from learning programming.
Q: What support does upGrad offer to learners of Generative AI?
Ans: upGrad offers extensive support for learners of Generative AI. It helps by:
- Providing access to resources such as books or online courses
- Providing a group of mentors
- Assisting in job placement, resume building, or interview preparation
- Providing project experience
