Advanced Certificate Program in Customer Centricity

  • Online
  • 40,000+
    Enrolled learners
  • 12 Weeks
    Recommended 2hrs/week
  • Gamified
    Learning experience
  • Self-paced
  • Instructors
  • Syllabus
  • Admission Process
  • Fees

About the Program

Gamified Learning Experience

You will conquer quests, overcome challenges, earn points, and climb the leaderboard—while gaining the knowledge and skills you need to master the science and art of developing a customer-centric mindset and culture.

7 Modules on Customer Centricity

This program will benefit any individual or organization who wants to improve revenue growth and organizational success by developing a customer centric strategies and action plans.

Learn from the Best Educators

The Michael J. Coles College of Business at Kennesaw State University, The Sheth Leadership Academy and upGrad come together to bring you the a self-paced program on understanding your customers better.



While most companies know they need to be more customer-centric, very few of them can do it successfully. 


The key topics covered in this online learning program include: 

  • Introduction to Customer Centricity
    • Impact of Customer Loyalty
      • Implementing Customer Centricity
        • Customer and the Business
          • Customer Roles & Expectations
            • Strategic Approach to Customer Problems
              • Retaining and Earning Loyalty
                  Our Learners Work At
                  Top companies from all around the world have recruited upGrad alumni

                  Admission Process

                  Program Fee
                  Ask about our preferred employer tuition discount options!

                    Empowering learners of tomorrow

                    Over 2,300 students have completed this course and started working at their dream job, whats stopping you?

                    Start Your Application Now
                    • 7 cutting edge modules on Customer Centricity
                    • Access to upGrad's 1000+ strong mentors community
                    • Digital badge from Kennesaw State University
                    • 360 degree career assistance from upGrad

                    Frequently Asked Questions

                    Refund Policy/Financials