Advanced Certificate Program in Customer Centricity

  • Online
  • 40,000+
    Enrolled learners
  • 12 Weeks
    Recommended 4hrs/week
  • Gamified
    Learning experience
  • Self-paced
  • Overview
  • Instructors
  • Syllabus
  • Benefits
  • Admission Process
  • Fees
About the Program

Gamified Learning Experience

You will conquer quests, overcome challenges, earn points, and climb the leaderboard—while gaining the knowledge and skills you need to master the science and art of developing a customer-centric mindset and culture.

7 Modules on Customer Centricity

This program will benefit any individual or organization who wants to improve revenue growth and organizational success by developing a customer centric strategies and action plans.

Learn from the Best Educators

The Michael J. Coles College of Business at Kennesaw State University, The Sheth Leadership Academy and upGrad come together to bring you the a self-paced program on understanding your customers better.

Program Overview

Key Highlights

  • 100% Online
  • Self Paced Learning
  • Game-ified Learning Platform
  • Digital Credential in Customer Centricity
  • Top Skills you will learn
    Learn how to integrate and organize marketing functions around your customers.
    Contribute to your company’s revenue growth by understanding what the customer wants.
    Strengthen customer loyalty and foster long-term customer relationships.
    Dramatically improve customer-centric mindset and strategy for you and your company.
    Learn with Gamified Learning Platform.
    Earn a Digital Badge in Customer Centricity from Kennesaw State University on the completion of the program.
  • Target Audience
    Executive Decision Makers, Sales and Marketing Managers, Marketing Professionals



While most companies know they need to be more customer-centric, very few of them can do it successfully. 


The key topics covered in this online learning program include: 

  • Introduction to Customer Centricity
    • Impact of Customer Loyalty
      • Implementing Customer Centricity
        • Customer and the Business
          • Customer Roles & Expectations
            • Strategic Approach to Customer Problems
              • Retaining and Earning Loyalty
                • 7
                  Cutting edge modules on Customer Centricity
                • 2
                  Industry relevant case studies
                The upGrad Advantage
                Strong hand-holding with dedicated support to help you master Customer Centricity Management
                • Learning Support
                  Student Support Team
                  • Student Support is available 7 days a week, 24*7
                  • You can write to us via Or for urgent queries, use the "Request a Call Back" option on the Learn platform
                  Q&A Forum
                  • Timely doubt resolution by Industry experts and peers.
                  • 100% Expert-verified responses to ensure quality learning
                Our Learners Work At
                Top companies from all around the world have recruited upGrad alumni

                Admission Process

                Program Fee
                Ask about our preferred employer tuition discount options!

                  Empowering learners of tomorrow

                  Over 2,300 students have completed this course and started working at their dream job, whats stopping you?

                  Start Your Application Now
                  • 7 cutting edge modules on Customer Centricity
                  • 2 Industry relevant case studies
                  • Top instructors from the industry
                  • Digital certificate from Kennesaw State University

                  Frequently Asked Questions

                  Refund Policy/Financials